Exeter Hospital

Req#14143

Req#: 14143
Full Time,Day Shift Mon 7:15AM to 3:45PM
Tue , Wed, Thurs 8:30AM to 5:00PM
Fri 7:30AM to 4:00PM

Provides superior customer service to patients and clients while supporting the practice with 
administrative duties such as phones, medical records, data entry, billing, scheduling.

 

Requirements:

  • High school graduate or equivalent
  • 1 year experience
  • 1-3 years experience in customer service environment

Major Responsibilities:

 

  1. Utilizes superior customer service skills to perform daily front office administrative duties including greeting/check-in/check-out, scheduling patient appointments, answer/directing incoming telephone calls. 
  2. Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices. 
  3. Reviewing and distributing interoffice/external mail, ordering and maintaining supplies. 
  4. Collection of payments and provides assistance to billing department to include accurate and timely entry of charges, accounts receivable entries. Participates in collection process. 
  5. Knowledgeable of department specific software programs in order to perform acurate and timely date entry of patient information such as vaccines, test results, and surveillance. 
  6. Creates and/or maintains filing system to include preparing charts, responding  to requests for records, scanning of records into electronic medical record and retrieving files from storage. 
  7. Provide assistance with providers scheduling at clinic location as well as off site locations. Generates and maintains reports using company specific software programs as well as excel. 
  8. Provides other duties to enhance the overall operation of the organization.

 

 

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